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Frequently Asked Questions

General
Shipping
Feedback
Payments & Security
Returns & Exchanges
Getting Started
  • Are your products ADR (Australian Design Rules) certified?

    Our products are engineered to meet or exceed the stringent requirements of the Australian Design Rules and have previously passed rigorous destructive tests without fail. ADR certificates are available for a number of products currently available at Industrial Evolution. 

  • What if my vehicle is not shown?

    If you require a product for a vehicle or application not shown online please contact us using the form provided here. We are happy to develop new products to meet your requirements.

  • How do I track my order?

    To track your order simply follow the link provided in the shipping email sent to you once your order is dispatched. You can also find shipment details under the 'Orders' section of your account.

  • What are the delivery charges and timeframes?

    Click here for more information about our postage and handling.

  • Do you ship internationally?

    We ship globally via Australia Post and TNT. All freight charges to international addresses are calculated based on the total weight of the parcel(s) and location of the shipping address.

  • Can I order online and pickup from your warehouse?

    If you wish to collect your order from our Sydney facility simply select 'Collect from Warehouse’ in the shipping options when checking out. Your order will be prepared and a confirmation email sent when your items are ready to be collected. Please bring your order confirmation details and one form of identification with you when you visit us.

  • Can I organise my own shipping?

    If your company or organisation has a preferred shipping partner that you wish to utilise simply select 'Collect from Warehouse’ in the shipping options when checking out, and let us know the details in the comments section.

  • How do I contact Industrial Evolution to leave Feedback?

    Click here to view a full list of contact details for Industrial Evolution. We look forward to hearing from you!

  • What payment methods do you accept?

    We accept all major credits cards and bank transfers. Should your payment method not be shown feel free to contact us to discuss your requirements.

  • Was my payment successfully processed?

    Credit Card payments are automatically processed as soon as your order is submitted. Once approved you will receive an automatic order confirmation email.

    Bank transfers require additional processing time and may take up to three days to be confirmed.

  • Is it safe to enter my credit card details online?

    Industrial Evolution uses industry leading SSL Certificates, SHA-2 & 2048-bit encryption for all transactions ensuring your card details are kept safe at all times.

  • What is your returns policy?

    Our full return policy can be found here.

  • What do I do if my order is incomplete, damaged or incorrect?

    If you are unhappy with your order in anyway simply contact us to discuss your concerns.

  • Can I return or exchange my product?

    Please refer to our retun policy, which can be found here.

  • What happens if I’ve bought the wrong product?

    If you need any assistance in determining the right components for your application simply get in touch with us and we will be happy to assist you.

    However, should you end up ordering a part that is not correct we will happily exchange it for the correct part. Please note Industrial Evolution is not responsible for shipping costs and does not refund for incorrect items ordered.

  • Do I need to create an account to place an order?

    Creating an account is a great way to save your details for future orders and streamline the ordering process. Should you not wish to create an account you may checkout as a guest. Just click on the relevant button through the checkout process.

  • How do I create a new customer account?

    To creat a customer account click the 'Join/Login' button near the top right of your screen, and fill out the 'Register' form. You will receive a confirmation email when your account has been activated.

  • How do I place an order online?

    Add each product you wish to order to your cart. You can click the 'Cart' button near the top right of your screen at any time to modify quantities, remove items and review the total price. Once you are happy with your order, click 'Check Out' to place the order.

  • How do I change my password?

    If you have forgotten your password click the 'Join/Login' button near the top right of your screen and click 'Forgot your password?'. You will receive an email with your new password.

    If you wish to update your password you can request a password reset in the My Account screen.

  • How do I change my user name?

    If you wish to change your username you can edit your details in the My Account screen.

  • Where can I find installation instructions?

    Installation guides for a number of our products are available, please contact us here.